Refund Policy
Refund Policy – A2Z 4 School
At A2Z 4 School, we strive to ensure customer satisfaction with our high-quality school supplies. However, if you are not completely satisfied with your purchase, we offer a refund policy under certain conditions. Please read the details below.
1. Eligibility for Refund
We accept refund requests under the following conditions:
✅ Defective or Damaged Products – If you receive a damaged or defective item, you are eligible for a full refund or replacement.
✅ Incorrect Items Received – If you receive the wrong product, we will process a refund or exchange.
✅ Order Cancellation – Orders can be canceled within 24 hours of placement for a full refund. Once processing begins, cancellations are not allowed.
2. Non-Refundable Items
⛔ Customized Products – Items like school uniforms, ID cards, mark sheets, and other personalized items cannot be refunded unless they are defective or incorrect.
⛔ Used or Worn Items – Products that have been used, washed, or altered are not eligible for refunds.
⛔ Change of Mind – Refunds are not applicable for purchases made due to a change of mind after the order has been processed.
3. Refund Process
📌 Step 1: Contact our support team at email within [10] days of receiving the product to initiate the refund process.
📌 Step 2: Provide order details and supporting images (if applicable) for verification.
📌 Step 3: Return the product in its original packaging and condition (if required).
📌 Step 4: Once verified, refunds will be processed within [10] business days to the original payment method.
4. Return Shipping
🚚 For defective or incorrect items, we will cover the return shipping cost.
🚚 For other refund requests, the customer may be responsible for return shipping charges.
5. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
✅ Check your bank or payment provider for updates.
6. Contact Us
For any refund-related inquiries, reach out to:
📧 Email: a2z4schoolpvtltd@gmail.com
📞 Phone: +91-7204760057
We value your trust and strive to provide the best service. Thank you for shopping with A2Z 4 School!
